Refund policy
Return & Refund Policy
Last Updated: 2/14/2026
Thank you for shopping with us. Because we produce limited-quantity drops and occasional pre-order items, please review this policy carefully before placing your order.
By completing a purchase, you agree to the terms outlined below.
Order Processing & Fulfillment
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In-stock items ship within [3-5 business days] unless otherwise stated.
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Pre-order items will clearly state the estimated production and shipping timeframe on the product page.
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Shipping timeframes listed at checkout are estimates provided by the carrier and do not include processing time.
You will receive:
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An order confirmation email
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A shipping confirmation email with tracking information once your order ships
Limited Drops
Items released as part of a limited drop are produced in small quantities. Due to limited inventory, all limited drop sales are final unless the item arrives damaged or incorrect.
We strongly encourage reviewing sizing charts and product details before purchasing.
Pre-Orders
Pre-order items are made-to-order or produced after the order window closes.
By purchasing a pre-order item, you acknowledge:
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The item will ship within the timeframe stated on the product page.
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Production timelines are estimates and may be affected by manufacturing or carrier delays.
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Pre-order items are final sale unless they arrive damaged or incorrect.
If a significant delay occurs, we will communicate updates via email.
RETURNS
We encourage customers to carefully review all product descriptions, dimensions, and images before purchasing.
Returns are accepted on eligible items only. A change of mind or personal preference regarding an item's size, fit, color, or capacity does not qualify for a return when the item received matches the product description and measurements provided at the time of purchase.
To be eligible for a return, all of the following conditions must be met:
- A return request is submitted within 7 days of confirmed delivery
- The item is unworn, unwashed, and unused
- All original tags are attached
- The item is in its original condition and packaging
Approved returns must be shipped back within 5 days of approval. Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
Once your return has been received and inspected, eligible returns will be issued as store credit or, where applicable, a refund to the original payment method.
Refunds may take 5–10 business days to appear, depending on your financial institution.
If an item arrives damaged, defective, incorrect, or materially different from its listed description or measurements, please contact us within 7 days of delivery so we can make it right.
Rudiments reserves the right to decline returns that do not meet the conditions outlined above. Nothing in this policy limits any rights available under applicable law.
Damaged or Incorrect Items
If your item arrives damaged or incorrect:
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Contact us within 3 days of delivery
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Include your order number and clear photos of the issue
If verified, we will:
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Replace the item (if available), or
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Issue a refund or store credit
Cancellations & Address Changes
Orders cannot be modified or canceled once placed.
Customers are responsible for entering the correct shipping address. We are not responsible for orders delivered to the address provided at checkout.
Lost or Stolen Packages
Once an order is marked as delivered by the carrier, we are not responsible for lost or stolen packages.
If your package is marked delivered but not received, please contact the shipping carrier directly. We will assist by providing tracking information.
Chargebacks & Payment Disputes
We are committed to resolving issues directly.
Before initiating a chargeback, please contact us at info.rudimnts@gmail.com so we can assist you.
We reserve the right to dispute chargebacks with supporting documentation, including:
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Order confirmation records
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Tracking and delivery confirmation
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Customer communication records
Unauthorized or fraudulent chargebacks may result in refusal of future service.
Contact
For support, please contact:
info.rudiments@gmail.com
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