Shipping policy

 

Shipping Policy

Last Updated: February 14 2026

Thank you for shopping with Rudiments. Please review our Shipping Policy carefully before placing your order.

By placing an order, you acknowledge and agree to the production, fulfillment, and shipping timelines outlined below.

Production & Fulfillment Times

Many Rudiments products are produced on a made-to-order basis or released through limited drops and pre-orders.

For made-to-order products, the estimated production timeline will be clearly displayed on the product page at the time of purchase.

Production time is separate from shipping time.

Shipping transit times begin only after production and fulfillment have been completed.

Production timelines are estimates and may vary due to:

  • Manufacturing schedules
  • Material availability
  • Quality control requirements
  • Supplier delays
  • Order volume
  • Supply chain disruptions
  • Customs processing
  • Weather events
  • Carrier delays
  • Other circumstances outside of our control

By placing an order, you acknowledge and agree to the estimated production timeline displayed at the time of purchase.

Order Processing

For in-stock items, orders are typically processed within 3–5 business days unless otherwise stated on the product page.

Business days do not include weekends or holidays.

During limited drops, product launches, or high-volume periods, processing times may be extended.

Customers will receive:

  • An order confirmation email after purchase
  • A shipping confirmation email containing tracking information once the order ships

Made-to-Order & Pre-Order Items

Made-to-order and pre-order products will display estimated production timelines on the product page.

By purchasing a made-to-order or pre-order item, you acknowledge that:

  • Production timelines are estimates and not guaranteed dates.
  • Production may require several weeks before shipment.
  • Shipping transit times begin only after production has been completed.
  • Delays caused by manufacturers, suppliers, material shortages, quality control requirements, customs processing, weather conditions, or shipping carriers may occur.

Rudiments will make reasonable efforts to communicate significant delays and production updates when necessary.

Order Updates & Customer Communications

Customers are responsible for providing accurate contact information at checkout and monitoring the email address and phone number associated with their order.

Rudiments may provide important order updates through:

  • Email
  • SMS/Text Message (where consent has been provided)
  • Official Rudiments communication channels

While we make reasonable efforts to communicate updates, message delivery may be affected by spam filters, email providers, mobile carriers, or other third-party services beyond our control.

Failure to receive or review communications sent to the contact information provided at checkout does not alter the terms of purchase.

Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on destination and selected shipping method.

Estimated delivery dates provided at checkout are carrier estimates only and are not guaranteed.

Delivery estimates begin after production, fulfillment, and order processing have been completed.

Once a package has been transferred to the shipping carrier, delivery times are outside of Rudiments' control.

We are not responsible for carrier-related delays, weather disruptions, customs delays, or other transit interruptions.

Tracking Information

All eligible orders include tracking information.

Once an order ships, tracking information will be sent to the email address provided at checkout.

Customers are responsible for monitoring tracking updates after shipment.

If tracking indicates that a package has been delivered but cannot be located, customers should first contact the shipping carrier directly.

Rudiments is not responsible for lost or stolen packages marked as delivered by the carrier.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Rudiments is not responsible for:

  • Orders shipped to addresses entered incorrectly by the customer
  • Failed delivery attempts resulting from inaccurate information
  • Delays caused by address-related issues

If an order is returned due to an incorrect address, the customer will be responsible for any applicable reshipping fees.

Refused or Undeliverable Packages

If a package is refused, abandoned, or returned to Rudiments:

  • Original shipping fees are non-refundable
  • Additional shipping charges may apply before the order can be resent
  • Any applicable carrier return fees may be deducted from eligible refunds

International Shipping

International customers are responsible for:

  • Customs duties
  • Import taxes
  • VAT
  • Brokerage fees
  • Any additional country-specific import charges

Rudiments is not responsible for delays caused by customs inspections or international shipping carriers.

Order Issues

If you experience an issue with your shipment, please contact us within 3 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Supporting photographs (if applicable)

Contact Information

Rudiments
📧 Info.rudimnts@gmail.com